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Help centre

Chat at all hours, email for account matters, private VIP channels: take whichever suits you.

24/7 live chatThe chat is waiting on every page, all day and all night. Most replies take under 2 minutes.
EmailSend account questions and formal requests to support@luckyboom3.org.
VIP channelsFor VIPs: private WhatsApp and Telegram channels, and a manager who has a name and a face.

Before you hit send

Please write from the email you registered with, and we'll find you right away. That is the address the system trusts for KYC papers, self-exclusion and account closure.

  • Mention your account email and say in a sentence or two what you need.
  • Planning a withdrawal? Do your KYC early, because an account still being verified waits longer.
  • We look at requests within 2 business days, and after approval the timing is up to your payment method.

Things only your registered email can ask for

  • Self-exclusion, which starts within 24 hours and lasts 6 months at the least.
  • A cooling-off pause of 7 days.
  • Closing your account for good.
  • A new password: press the reset link on the login page and it arrives at your registered email.

Bring your VIP rank along

VIP somewhere else? Send a screenshot of your status to live chat or support@luckyboom3.org, and we'll match it so you don't start your history from scratch.